Privacy Policy

Personal Information You Provide

We collect information that you voluntarily provide when using our Site or services, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address, and company name when you submit contact forms, request services, or subscribe to our newsletter.
• Service Request Information: Details about individuals or entities you are seeking to locate, including names, last known addresses, dates of birth, and other identifying information necessary to perform skip tracing services.
• Payment Information: Billing address and payment card information when you purchase our services. Payment processing is handled by secure third-party payment processors who comply with PCI DSS standards.
• Communications: Content of correspondence when you communicate with us via email, phone, or other channels.

Information Automatically Collected

When you access our Site, we automatically collect certain information about your device and browsing activity:

• Usage Data: IP address, browser type and version, device type, operating system, referring URLs, pages viewed, time and date of visits, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze Site traffic, and understand user behavior. See our Cookies section below for more details.
• Analytics Data: We use Google Analytics and Mixpanel to collect aggregated information about how visitors interact with our Site, including page views, session duration, bounce rates, and conversion metrics.

Information from Third Parties

In the course of providing skip tracing services, we access and utilize information from various third-party databases, public records, and investigative resources. This information is obtained in accordance with applicable laws and regulations governing investigative services, including the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA).

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: We engage trusted third-party vendors who perform services on our behalf, including payment processing (e.g., Stripe, PayPal), website hosting (Netlify), email services, analytics (Google Analytics, Mixpanel), and data storage. These providers are contractually obligated to protect your information and use it only for specified purposes.
• Investigative Resources: In the course of providing skip tracing services, we may share limited information with licensed investigators, data brokers, and information providers who assist in locating individuals or verifying information. These partners are bound by confidentiality agreements and regulatory requirements.
• Legal Requirements: We may disclose information when required by law, court order, subpoena, or other legal process; to respond to claims of violation of rights; or when disclosure is necessary to protect the rights, property, or safety of our company, clients, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity, subject to this Privacy Policy or a comparable privacy policy.
• With Your Consent: We may share information with third parties when you have provided explicit consent to do so.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure hosting infrastructure provided by Netlify with industry-standard security protocols
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems
• Compliance with industry standards and regulatory requirements

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials and for notifying us immediately of any unauthorized access to your account.

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

General Rights

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Opt-Out: You may opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Restriction of Processing: The right to request that we limit how we use your personal information.
• Objection: The right to object to our processing of your personal information based on legitimate interests.
• Withdraw Consent: If processing is based on consent, you have the right to withdraw consent at any time.
• Lodge a Complaint: The right to lodge a complaint with a supervisory authority in your jurisdiction.

CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: The right to request disclosure of the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collection, and the categories of third parties with whom we share information.
• Right to Delete: The right to request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt-Out: The right to opt out of the sale of personal information. Note that we do not sell personal information.
• Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA rights.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframes required by applicable law. Please note that certain exceptions may apply, and we may need to verify your identity before processing your request.

Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by Skip Trace Services. This Privacy Policy applies only to our Site and services. We are not responsible for the privacy practices or content of third-party sites.

When you interact with third-party services, including but not limited to:

• Google Analytics (Privacy Policy)
• Mixpanel (Privacy Policy)
• Netlify (Privacy Policy)
• Payment processors (Stripe, PayPal, etc.)

We encourage you to review the privacy policies of any third-party services you access through our Site or in connection with our services.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to working with you to obtain a fair resolution of any privacy concerns. If you believe that we have not been able to assist with your concern or complaint, you may have the right to lodge a complaint with the data protection authority in your jurisdiction.